... follow this general process:
Check out the FAQ section of the forums to see if your question has already been answered.
Post your question on one of the forums. We monitor these forums closely and try to answer questions and facilitate discussions as much as possible. There are some smart folks out there that also participate and they might answer you even quicker!
If there are still unanswered questions, or you have information or questions that you don't think are of general interest to the community, then please send us an email. If the situation is warranted, we will ask you for phone contact information and call you at your convenience.
IF THERE IS AN ISSUE WHICH HAS BEEN DETERMINED TO BE SOMETHING THAT NEEDS RECORDED FOR FIXING IN FUTURE PRODUCT RELEASES, be sure you have sent it in email to the support@dashboss.com address.
